I’m extremely disappointed and a bit angry by the response I received from the support. I purchased a FP2 in sept 2015 and started to experience the random reboots/stops one year ago. At the time the problem was not extremely annoying and continued to use my phone, it started to be so few days ago…

I do understand why you feel let down, but it’s not a matter of whether you are believed or not. The issue is that you didn’t act. I think it would be difficult for anyone to say with certainty that your current problem is related to the previously problem… It could be entirely coincidental unfortu…

Relating to “random reboots” we just recently helped some other user in this case . It was the third (replaced) FP2 with random reboots. Hope was almost gone, but it showed that the problem was also some interference with a wifi network access point. At last the FP2 was working ok and the problem wa…

@anon87905765 You still haven’t told us what you tried already (unless opening the phone took you 3 days) or given us a lot of other information that helps us help you, like: What OS are you running?, or when do the reboots happen? E.g. do they happen in a specific Wifi?, when the phone runs hot?, w…

[image] paulakreuzer: @nomoa You still haven’t told us what you tried already (unless opening the phone took you 3 days) Fair enough, I started another thread in F2 help. Thank you. As for the rant I’m sorry if this is not the appropriate channel, but I believe it’s important to warn users …

[image] anon87905765: I started another thread in F2 help. Thanks. [image] anon87905765: It was claimed to be built to last, to be “repairable” It is. But repairable is not the same as unlimited warranty. [image] anon87905765: I can’t pay again 400€ (that’d mean a total cost of 9…

Hi @anon87905765 , I am not technically experienced enough to help you with the reboot problems, hopefully you get help at the places others in this thread directed you to. But every now and then I like to advocate some perspective changes. Just some rough thoughts: We in Europe cry “not fair” w…

Sorry, but if wifi causes the phone to reboot it’s totally the fault of the phone. Imagine that you have a laptop that reboots because of a wifi. I’m really sick of reading ‘but my phone works’. Not everybody writes in this forum what a crappy product they bought either. It’s great that I can repai…

[image] ntonnaett: Sorry, but if wifi causes the phone to reboot it’s totally the fault of the phone. Imagine that you have a laptop that reboots because of a wifi. If a laptop runs Windows (backed by billions of dollars), macOS (backed by billions of dollars) or Linux (backed by thousands of…

[image] ntonnaett: I’m really sick of reading ‘but my phone works’. Not everybody writes in this forum what a crappy product they bought either. Funny how you don’t want to hear of working phones, but still postulate any (not specific) number of people who have problems. In fact, there is no …

I didn’t say that I wouldn’t want to hear of working phones. Actually I would like to hear that all the phones are working. If your phone works 5 years without replacing half of it, please share it with everybody. Everybody here wants a fair phone that is sustainable. But if the Fairphone has proble…

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