Please don’t, as I have the feeling, that (especially moderate) rants like this one serve a purpose too. This is a user forum, that should - in my opinion - allow for dissatisfied users as well, as they show us - and Fairphone - where the problems are.
Besides that, they evoke comments like the one by @dannydv, that - to me - was really interesting. And that’s some information that otherwise never might have been posted. Therefore one could call the posting constructive.
To cut it short; in my opinion every user should be encouraged to stay and participate instead of being removed as long, as the posts by this user stay civilized without insults and swear words or the like.
I am still a FP user but I cannot fly for humanitarian mission in asian forests with a flickering FP2.When I’ll be among starving people how could I order a new screen?..I am so so so sorry, believe me.Support service doesn’t answer, that’s why I ask here how to get my money and if there’s a sort of blacklist of the most unfair phone productors. Even if I can not be any more a FP user (just for an excess of technical issues) I still dream a fair way to use phones.
There is the greenpeace guide to fairer electronics:
But by placing apple on second place they kind of shot themselves in the knee and will never be taken seriously. See some discussion here:
Other than that as the CEO of Fairphone said it himself (I don’t have the exact quote at hand right now): “The fairest phone [even fairer than a Fairphone] is always the phone that doesn’t have to be produced anymore [=second hand phone]”.
Yes, placing Apple on 2nd… Maybe they are much more (or only) interested in pollution problems than in african miners work conditions. In any case thank you!
Danny, wonderfully said! Very close to my experience - not everything is smooth, but had no problem with the hardware, and the small disturbances were normally fixed with some of the next upgrades!
I use the phone a lot personally and for business (I am an entrepreneur) and feel sometimes like it’s my entire office. Some things might run better and faster (e.g. my 2nd slot loses sometimes network and have to manually seek it, and have not yet come upon the reason), but I am eager to be patient, because I see there is improvement.
And I love the idea, and the phone, and this community, through which I could already self-fix several things. The support is also great, I have written once, received a thourough reply, and then asked me again if all is solved, because I have not given back feedback!
Just wanted to share my own experience: I bought an FP2 something like two years ago and right from the beginning had several issues. First it was the camera not focussing correctly and the GPS accuracy was really bad. I contacted the support and they replaced it which took a few weeks in total.
Then I had problems that the phone did not wake up from standby so it required a battery pull. So I had it replaced once again.
After I received the replacement phone, I was really excited because it was the new model with the improved camera! Wow! But then it did not even turn on.
This was the moment I decided that I finish my FP experiment. I really love the idea behind the product and the product itself (apart from the quality problems) is also quite good, but I need a phone that works and I cannot spend time making backups, getting another phone, putting everything back in place, waiting some weeks and after repair do everything vice versa.
I’m really sad to say that I now got some Chinese phone for around 250 €. The mine workers most likely get exploited, but the phone just works.
Hi @Pedru
This may give you a few ideas as well. http://www.ethicalconsumer.org/buyersguides/phonebroadband/mobilephones.aspx
No prizes for guessing the company at the top of this ethical chart (yes it’s Fairphone way out in front), but rating companies on a broader spectrum than Greenpeace (environmental) ,Apple come in 6th.
Please note you cannot see the full results unless you are a subscriber like myself; you will have to take it at face value. Apple are marked down on the following; environmental reporting, workers rights, arms & military supply, political activities & anti-social finance (including tax evasion).