Factory resetting

Hi I couldnt download apps or when I could they wouldnt open so went through all the google android troubleshooting and even after factory resetting it’s still doing the same

Hi

Do you still have a warranty and is there a #fairphoneangel nearrby that can assist?

Now it keeps restarting and saying my SD card is missing or needs reformatting

Hi, I’ll contact Fairphone and find out
Oh never heard of those sounds handy haha

Do you have an SD card? if so was it formatted as Internal, which is problematic.

Ensure you have no SD card and no SIM card and try a factory reset as described below not via the Settings menu ~ that is one of the first things they will ask.

NOT Fairphone starts normally

FOLLOW Fairphone does not boot anymore

Thank ya very much! :slight_smile: