I have an FP5, bought from computeruniverse just over 2 years ago, that was returned to the shop by its previous owner. It was already registered for extended warranty when I got it.
The phone has a problem with the USB port, so I have approached computeruniverse support by e-mail. They are requesting that I send the phone to them for investigation (even though I merely asked for a USB module) and do not offer me a return label but expect me to ship it myself.
Is this a reasonable request under extended warranty? Under regular warranty, they would legally be obliged to cover shipping. My understanding is that the terms of extended warranty can be defined more freely by Fairphone and the Fairphone website merely states that I need to contact the reseller. I’m afraid that this is going to cost me more than a USB module in the end, besides having no access to the phone for a while.
Purchased via Reseller. Contact the Reseller first with Your original proof of purchase. The Reseller will manage Your return, subject to Fairphone’s final coverage determination.
I think it is worth to submit a ticket as well - the self repair portal would ask you for your IMEI so I am not 100% sure how it works for people who have not purchased directly from the webshop but it takes less than a minute to try. If it does not work, you can still submit a general ticket or use the chat.
In my experience though, it is far from guaranteed that someone would offer you a USB module without checking your phone first, so please consider checking with a local angels whether swapping a port yourself might not be more convenient solution.
Disclaimer. I had my FP5 sent for repair twice and it was pretty straightforward but still when the USB port failed, I decided it is too much hassle.