Extended warranty form

Discuss The Industry
1

Hello
I dont seem to get the form for extended warranty working.
On safari/mac and chrome/iphone after the source of phone i get a blank page. on firefox seems to load the same page in a frame [definitely a bug]

Have any ideea?

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2

@Juan.Bianchi any insights?

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3

Hello!
Thank you for flagging the issue, we’ll look into it :slight_smile:

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4

i can provide screen captures with/ console if needed

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5

No need, I was able to reproduce the issue and we’re looking into it right now.

Thank you for your offer regardless :slight_smile:

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6

UPDATE:

We found the issue, we’re working on a fix
Thank you for your patience

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7

Hey hey

The issue should be fixed
Let us know if you encounter further issues

JC

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8

Hello,
Seems not fixed for me.
I got a blank page after selecting where I bought my Fairphone (Fairphone website for me).
I’ve set country and language to France/french on the website.
I use Firefox on my PC. But it’s the same in the Fairphone app.
I don’t know if it can be helpful.

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9

I think that the issue is fixed now: as of around 7 pm UK time on Friday 5th April it is working again in the Fairphone app.

I received my Fairphone on Wednesday 3rd April and wanted to extend the warranty. However, the screen
in the app would go blank after answering the first question (where I bought my Fairphone from). Similar would happen on from my desktop PC.

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10

I confirme the fix. I managed to do it on the website few hours after my message.
Due to vaccations, I didn’t had time to respond earlier.

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11

Hello,
how long does it take for a newly registered Fairphone 4 to take affect in the fairphone app → extended warranty?
It still says “register now”

12

I had the issue with the Fairphone App not recognising my warranty after the update I guess. So I would wait a few days and if it still does not work, I would try the following: reboot, log on log off in the app, and as a last step reinstall the app.

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13

You can also try to delete cache and/or application data in Android settings for applications before unsintalling and reinstalling.