I have a physical sim and have recently tried to add a second esim ( Iliad) but cannot install it.
I always get the same message:
Failed to activate the service. There is a problem with your SIM profile.
Operation code: 9
Error code: 10014
i tried both with QRcode and manual installation. I’ve tried removing my principal SIM… But same error!
Iliad assistance were useless :(((
Anyone had the same problem?
Same exact problem today (same operator). Still at loss about what to do
Are the physical SIM and the e-SIM from the same provider?
If they are from different providers, what happens if you remove the physical SIM and then try to connect the e-SIM and then put the physical SIM back?
Nope, but I also tried removing the physical Simyo no avail.
Mine were from the same provider and didn’t work anyway.
I didn’t solve and ended up getting a refund but I think I will try with a different provider
I called my carrier and they opened a ticket. Shortly after my old number was ported to the eSIM I was able to add it by scanning the qr code.