Encrypting new FP2 fails

Alright, thanks anyways!

tl;dr:

  • Remove the new 12mp/5mp camera modules
  • Reboot the phone without these modules
  • Perform the encryption
  • When everything is completed, put the new modules back in place and reboot the phone

Previous answer:
Apparently you cannot encrypt the FP2 if the new 12mp/5mp front and back camera modules are installed.

I had put in the new 12mp/5mp modules in before I started all the software setup of my new phone. After putting the legacy 8mp/3mp camera modules back in, the encryption went through without any hickup.

Switching to the new modules after completing the device encryption worked as well without problems.

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This sounds so weired, I think it’s worth to have it as bug report!

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Thanks for the heads up. I’ll keep my old camera modules for the time being.

Just want to add that I am experiencing the same problem when trying to encrypt my new FP2. Unfortunately, I do not have an old camera module at hand to try and encrypt the phone with it installed.

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I had the same issue. New FP2 with 12MP camera. It just rebooted without encrypting.
After reading this thread I removed my camera module, started the device without camera and was able to encrypt it. I then reinstalled the camera and everything works fine.

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This obviously is a serious issue. Please file a bug in the official, public bug tracker so Fairphone can fix it!

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So did you boot the phone without any camera module? Didn’t know this would work :slight_smile: but if it does this could be helpful for @broshni, who doesn’t have an old camera module?

Anyways, if the problem is the 12mp-module (and not the lack of the 8mp) I can refine the bug report and the marked solution to this thread.

Yes, it did boot without the camera modul. I think @broshni could try the same thing. If it works for him we would have a proof for the no-camera-encrypt-method as it worked for me :slight_smile:

At the moment I don’t have the right screwdriver, but as soon as I have I will try to encrypt w/o the camera module installed :slight_smile:

Tried multiple times and it also fails with the new camera module.

Each time, it rebooted, a crash report has been generated and sent (said hiccup) so we can hope our reports help for a resolution :slight_smile:

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It worked! :grinning: I removed the camera module and rebooted the phone. Encryption was performed as intended. Afterwards I put the camera module back in place. Everything works normally. :thumbsup:

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FYI: I have reported this as a bug now. Thanks to all who shared their experience!

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Not sure if this helps anyone but on my recent purchase of a FP2 here in Switzerland I observe the same problem as described by the original poster. Is this a hardware or software problem.

Anyway the version build is FP2-gme17.12.1 with an OmniVision OV12870 and OV5670.

I don’t know whether this is hardware or software related. The Fairphone developers accepted the bugreport and will look into it. So I think we can expect a solution sometime. But since there’s a workaround, I suppose it’s not considered an urgent matter. :slight_smile:

Did you succeed in encrypting your device in the end?

Yeah, “sometime”… Still no update in the bug tracker.

Yeah, every single customer who got a new FP2 in the last three months first having to disassemble their new phone obviously is just a minor inconvenience. :roll_eyes:

I really like Fairphone, but sometimes I seriously question their judgement regarding priorities.

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Thank you for the solution! I ran into the same problem with a new Fairphone 2 and Fairphone Open 18.01.1. The workaround solved the problem for me.

It is somewhat disappointing that this problem was not identified by Fairphone when testing the new module.

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+1

I have not yet bought a screwdriver to ‘fix’ my new phone, but I must say this is highly demotivating. Any updates on this?

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iFixit sells the correct one (in a package) but its basically standard Philips. Just mind the size.