On my phone is Fairphone OS FP5.UT2L.B.107.20250218 installed. So the menus should be the same, I think.
Updated the phone today. Just now got the point “Hearing Aids”. Unfortunately the update has no effect to the earspeaker, also tested again the earspeaker with the fairphone app.
No sound was audible. Unlike the speaker test, the sound was clearly audible here.
So its defect and I will return it to the dealer. We will see, if he will try to repair it, or send the money back.
Just another fact in this case: got an email from the fairphone support, with a bunch of questions on the 10th of April, answered on the 11th.
Take one of my old phones, but functional and set it up as a useful one.
Last thursday, as I don´t get any answer from the fairphone support, brought my fairphone to my dealer to repair it.
Yesterday, I got an email from the fairphone support:
We apologize for our delay in responding to your message.
With this message we want to assure you that your request has been received, and we are doing our best to get back to you as soon as possible.
To prevent further delay, we would like to ask you to not create multiple requests. If your request is urgent, then please reach out to our support team via Live Chat.
We also have an Online troubleshooting tool and useful Support articles to help guide you at home.
We appreciate your patience and value your continued support.
Your Fairphone Support Team
What, in hells name, they do all time long?
Oh well, you made my day @yvmuell. Thanks a lot for this hint, now it works.
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I really like the phone but this story with the official Fairphone support is one of the worst support experiences I ever had. Contacted them at 17.03.25 and got a ticket and they told me
“Our current reply time is about 16-18 working days. We thank you in advance for your patience!”
Since then nothing more happened.
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