Hello, At this moment, the fairphone I bought last october is so dysfunctionnal that I can’t even make or receive a call without the phone becoming unresponsive. I can’t make a photo without the application freezing or shutting down. Shutting down and restarting the phone several times a day affects…

Do you use an SD card in the phone which is configured as “internal storage”?

Where did you buy the phone? As long as you didn’t buy it second hand and it’s already old you still have warranty (2 years), so just contact Fairphone support to have it repaired/replaced. Before you send it in you’ll have to backup and erase your data. When you do that perform a thorough #dic:har…

There were a few apps in the past that caused severe problems and had a massively negative impact on stability. First to mention the Facebook app. I’m not sure if this still applies to Android 7 now. Which OS are you running anyway?

Hello, yes there is a SD card but installed as external storage. What is your suggestion? Thanks

Hello i bought it new from the fairphone shop. I was told to do the hard reset but the instructions are really obtuse for me. I searched for an angel while in Paris but no one replied to me. With the problems worsening by the day, customer service proposed that i send the fairphone for repair, whic…

Sorry, in this case I don’t have a suggestion. In case of an internally used SD card memory I think this could have been the reason for similar problems.

Just go into your Settings then to “Backup & reset” and click “Factory data reset” then “Reset phone”. The phone will do the rest. Then your personal data should all be removed so it’s safe to send the phone in for repair.

Thanks a lot Paula. I would like to retrieve the data but when i plug in the fairphone to a computer, the device is not recognized and i can not save anything. What would you suggest?

Hello, i use Android (would have liked open OS but it is too difficult to undersrtand how to make the switch, would need an angel…) and not using social média app (no facebook).

Did you unlock the phone and slide down notifications to change mode from charging to data transfer

Dysfunctional phone because of multiple problems

Help Fairphone 2

AnotherElk September 12, 2019, 5:54am 13

Do screenshots help? …