I’m here to state my disappointment about the Fairphone support.
On 2017-10-12 I opened the ticket #208042 about my Fairphone 2 back cover falling apart. It took 3 months until I finally got confirmation that a replacement is on its way.
I understand that there may be delivery problems, etc. However, the minimum I would expect is that I get a realistic estimate, when the cover will be shipped, with updates if necessary. I don’t want having to call support for this.
I’m happy I did not trust the Fairphone support to deliver anytime soon and bought a cover myself. That saved me a lot of nerves.