We have been following Fairphone for some years on account of sustainability. At the first opportunity, we bought some headphones for your young adult, who loves to listen to music but has had a hard time taking care of stuff, so we have gone through a lot of headphones through the years. Coming acr…

Where did you order the headphones initially? The weak heaband base is a design error so your reseller should handle this warranty case for you.

Hi there :slight_smile: They were bought in a store in Iceland a sister store to a nordic brand in a country that Fairphone sells it products to. The store which I have contacted has no or limited spare parts and no knowledge of a design flaw although they thought it strange the headband would brake…

You are complaining in a user forum, and we cant change how is FP handling the way or countries they ship to. Go back to the reseller and let them handle this, thats their job.

Out of curiousity: Did you buy it from ELKO? ▶ For others here: Fairphone announced on 6 November 2023 that the ELKO group was starting to distribute Fairphone (not specified which products) in Iceland. P.S. (17:30 h): ELKO apparently offers FP4 spares, but none for the FP5 nor the Fairbuds XL (at …

Hi yes, Elko is the seller, which I have nothing bad to say about, just want to be able to buy spare parts from Fairphone.

Hi. I am so sorry I must have misread the description of the sub-forum.

This should help with the reseller [image] Headband Base weak plastic? Accessories My Headband Base also broke. This was the 2nd time since owning the Fairbuds. When contacting support, they admitted there had been a manufacturing issue and have sent me 2 replacement part…

Thank you so much what a good and supportive advice. I will do that

Maybe this helps you: reichelt.de is a german electronic distributor. They sell several things from FP and I can select Iceland as target. The postage and packing will be 30€! A search for Fairphone at Reichelt: https://www.reichelt.de/is/de//446/index.html?ACTION=446&START=0&OFFSET=100&LANGUAGE=E…

My advice is to order multiple and keep spares. I have 3 spares in a drawer all the time (I replaced 3 already). If you don’t find a store that ships to you, PM me and I can ship them from my place (Switzerland), but I still have to check how much it costs.

Disappointing not to be able to buy spare parts

Discuss The Products

yvmuell February 14, 2024, 5:15pm 8

This should help with the reseller