The bluetooth phone audio wasn’t working in my newly-bought 2nd batch fairphone, but since it was more than 2 weeks since purchase, Fairphone wouldn’t allow me a replacement. Instead, I had to send the phone off (at my expense) to Fairphone. When it returned, it still doesn’t work.
My son and daughter both have second generation Fairphones and both of their phones work perfectly with both of my in-car kits (of different makes), but mine still doesn’t work.
I am still waiting for a reply to my message to the support team on 5th November asking what exactly they discovered when they investigated my phone, and whether they’ve actually done any repair.
I support the idea of fairphone and am happy to pay a higher price to be sure that the best possible ethical practices are followed in making a product that I will buy, but I still expect a reasonable level of customer support, just the same as any other phone manufacturer. I am disappointed that I don’t seem to be getting that level of support.
Is there anyone here who can get an answer for me?