Did the support close my ticket without any answer?

[AnotherElk]

@technorati

Uhm… did they just close my ticket?

You are asking a community forum with no access whatsoever to any ticket info.

Please contactsupport to find out.

Else, if problems with the jack continue …

Headphone connector can't hold on to Headphone Jack properly

Perhaps a different connector could do the trick … https://www.google.com/search?q=3%2C5mm+audio+90+degree+adapter+4+pole+male+female (90 degrees because the parts are small that way, I didn’t find a simple extension cable just a few cm long )