Of course this will require an official reply from Fairphone, as I can only guess, but I don’t think it’s possible to have it delivered in your mailbox. 24mm is very small and every phone I’ve seen so far was in a box, which was quite a bit bigger than that. Furthermore, we’re talking about a package worth ~540€, therefore I think it’s unlikely that the phones will be shipped without requiring a signature.
Nevertheless, from my experience with DHL and with valuable shipments I would very much doubt if they just drop it in your mailbox without a signature. However, that strongly depends on the country you’re living in and mostly on the way Fairphone is shipping the phones.
I would guess NO. If the parcel was just dropped in your mailbox there is no proof of the delivery, and Fairphone would have to replace the phone if you say you never got it.
It sounds like you live in Germany (DHL), so there is no problem. If you are not at home you should get a note in your mailbox and can pick up the parcel at the post office with passport and signature.
Actually I live in France but DHL was suggested as express mail shipping provider for the delivery in France for the FF2.
DHL is pretty commun in France but as they’re not link with the french national post comany it’s impossible to get the package in a post office.
No, no, it’s 24mm for the standard mail boxes for private house in France, without the «commun post key» which allow the postman to open the mail boxes.
oh I see. Could you change the delivery to something else, UPS perhaps? Again, here in Germany I can have UPS deliveries sent to a ,UPS station’ (normally a newspaper / post office combination) and pick it up there (with passport and signature).
I did not order FP2 so I don’t know what delivery possibilities they offer this time.
So probably @Douwe must come and help after all
I don’t think this is possible for valuable deliveries that need a signature?
Normally you have to sign each parcel that you get delivered. If you have defined a “Wunschort” these parcels also will be droped to your “wunschort” without a signature. e.g. I had several parcels from Amazon with different worth which where droped @my “Wunschort”. I do not know if the deliverer can set the signature mandatory. May be in this case it would not work.
If you’re not at home, normally DHL will leave a card. With the details on the card you can get in contact with DHL for a delivery on a time and date that is convenient for you.
Peter, I suggest to you to give to FP just now an other address, a neighbour’s or family’s one, or the address where you are during the day (workshop, office and else.
And if it is actually not possible, just join the FP french page ( https://www.facebook.com/groups/1546949052209003/?fref=ts ) and explain your issue: the French community will give you a good solution !