Yes, letters are here also delivered by Deutsche Post and parcels by DHL, but DHL express is obviously a different (third) thing. They are using different locations, different staff and different methods (I was quite surprised, findig my parcel in the DHL-tracking app, but hours delayed every step). And as several hotline guys said, it is not possible to redirect an “Express” parcel to normal DHL-locations like post offices, “Packstation” or shops with post agency. One person told me, that this could only be done by the sender, so I have to explain to the fairphoners, how a Packstation works…
I think DHL express is good for business parcels, but, as I said, not for private customers.
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