If you have more than one SIM, check if the right one is selected as preferred SIM for internet.
Thanks. I’ve tried all those things, and still nothing. I only have one SIM and it’s in slot 2 and it’s selected, slot 1 is turned off.
Did you already try to put in in slot 1?
I damaged the pins on slot 1 by accident trying to put a SIM adaptor in. So I’ve just been using slot 2, which works fine (for calls and messages). Does it make any difference which slot it is? As I say, I have slot 2 selected as preferred.
One thing I haven’t done is check the SIM in another phone. I’ll do that tonight.
@Irina_Spitznagel pointed out in another topic that there’s a German operator for which the SIM always appears to be roaming, which blocks the data connection. I’m assuming that you’d have noticed roaming notifications, but if there’s an ‘R’ next to the signal indicator, then that could also explain the issue.
Thanks for this suggestion Johannes but there’s no R so it doesn’t seem to be that.
One thing I’ve just noticed is that in settings>Network operators, it doesn’t seem to save my network operator choice. Even when I choose my operator (TPO) and then navigate away, when I come back it just says “Choose a network operator” again.
Is this the problem?
I think that’s the default behaviour (to only show it deeper in the menu). Given calls seem to be working for you, I wouldn’t suspect there to be a problem in network selection. Unfortunately these things can be tricky to troubleshoot. By the way, did you manage to test the SIM in another phone?
I went to test the SIM card in my old iPhone 5 forgetting it’s a different size SIM. I am thwarted at every turn!
So I could put it in my partner’s Nexus phone, but I then realised I’ll have to change his data settings to test it - so then I’ll need the settings from TPO for a Nexus etc etc. I guess I should do that, I was just losing the will…
The settings are the same for all phones afaik. Yeah, try using your partner’s phone
Hi Folks
So I’ve been away and got a new SIM card for my phone - on putting it in I have found that I still have no data. Messages and calls are still working. This tells me it is the handset that is the problem - not the operator, right?
In which case, can anyone take me back to basics and help me solve this?
Just did a web seach about TPO and their APN settings and it seems that you’re not the only one with this problem (have a look here). But to know if your FP2 is defective: Did you already try another SIM card in your phone?
Thanks for that link Irina, I’ll look into that now, and I’ll try another SIM in my phone tonight - that’s something I haven’t done yet
After checking the APN settings for the millionth time I’ve found the problem. It’s down to my own human error - however this may help someone else who makes the same mistake.The APN name should be “tslpaymnet” and I had written “tslpayment”.
1 letter in the wrong place has been the cause of all my problems.
Thanks to those who offered help. I got there in the end…
Hi Ros - did you actually get the TPO sim to connect to data in the end? I’m having the same problem and when I spoke to TPO they seemed to think it was because they operate on a different frequency (or something technical!). Chris
Hi Chris, Yes my problem was solved when I entered the APN name correctly. It was that simple. Hope you figure out your problem.
Hello, this is my first foray into the forum discussions so I’m hoping I’ve come in at a good place; apologies if not. I’ve had an FP2 since the end of March and all is well apart from data connection and MMS. My provider is The Phone Co-op. I have entered the APN settings they advise for both internet (‘Orange Internet’) and MMS (Orange MMS) and I’ve added their recommendations for settings for a new APN because of my failure to get the previous settings to work. Very occasionally all is well and I will manage to connect with the ‘Orange Internet’ APN settings (and an H letter showing by the relevant SIM signal).
However, usually I get the message “no APN specified” when I turn on my Data Usage and no connection is possible and/or I will get a G letter by the relevant SIM signal.
Most times this isn’t a problem but a few times a year I want to be able to take payments via an iZettle card reader where there isn’t any WiFi available and most times I am stumped by the “no APN specified” message.
I have done the usual checks many times over and would be grateful for any other suggestions. Many thanks.
When there is a letter aside your SIM-signal-triangle, then you have a data-connection. How do you know, that you get no datas?
Hi - thanks for your reply - I check to see if I’ve got data by opening an app eg BBC Weather and check to see if I can update it. Usually I can’t and I get the message ‘no APN specified’ flash up at the bottom of the screen.
(Sorry for such a slow response from me - work kept me away from my laptop for a few days.)