Actually they don’t read the forum in the usual sense: I spend hours a day reading all the new topics etc. I can’t see Fairphone doing that and taking on an official response or inactivity.
I can post my views, ignore whole categories, mute posts and users and I still have an enormous job keeping up with the topics.
Fairphone post about updates and reasonably see the responses, but they do not read the forum per ce.
But this thread has evidence of being noted:
and of course at the top of the site is
Find solutions and ask community for help with your FP product. If you have a HW or SW issue this is the right place. For general questions about FPs please go to The Products. ATTENTION: This is not the official FP company support. Please contactsupport for official help and support.