the aim of my post was to clarify the confusion. I would argue that it is also up to the user to educate themselves about the forum roles.
As far as I know, the company is not appointing or deciding any community roles on this forum. if someone wants to be an Angel, they voluntarily offer their expertise.
if you are not happy with the Fairphone as a company, and want to use the community forum as a space to express your dissatisfaction, that is absolutely fine with me. I would appreciate though acknowledging the official established channels to report issues (via the support). I also object to the idea of Angels being told what they should or should not be doing.