Any news on how the support service solved this? I have the same problem since a few days. I don’t understand how that happened but I’m worried it’ll get worse so I was wondering if there’s a solution or whether it means my phone is dying.
Thanks @Stefan !
I’m not as technical as many other people on this forum so I’ll just take it to a repair store then. Do you know whether I’ll lose my data (i.e. do I need to make a back up of everything before I bring it)?
I might add that shortly after I had opened this thread I “solved” the problem simply by buying a new charger cable - apparently plugs or connectors differ enough across manufacturers, and by coincidence the cable I bought sits very tightly in the socket, where the former one sat loosely. This is why I never contacted support.
I already tried four different cables. To no avail. Support told me I could send the device in, estimated time for a repair is 15 days. I am still thinking about if I an going to send it away before Christmas, or afterwards. I will need a phone around Christmas, of course. Travelling. As one does. Meeting family and friends. I managed w/o a smartphone before, but I am now so used to having internet on the go…
Yeah, I guess I was just lucky. In case someone’s interested, I bought one of those - one reason was that they were (and still are) indicated to be used (no additional trash!), but really you get brand new (no name) ones. They’re not of the greatest quality, either - I had to replace them once. But, as I said, they sit tightly in my phone.
Edit: Thanks, maybe I would have, but I encountered the problem about 11 months before you wrote your post - it’s difficult to react to something that happens in the future, ha ha. Anyways, sometimes cleaning the socket might not suffice, and in some cases using a different cable may do the trick. Others might have to repair the socket. Whatever helps.
PS: Apologies if my previous answer sounded a bit sarcastic, I believe I misread the tone of your post.
Yes indeed, you misread it.
I just wanted to share “my wisdom”, bacause it did helped me! Before I tried it I could not beleive that only some dust is the reason of all my charging problems!
Furthermore I wanted to share this post also in this thread for people using the search function later.
As you did not anwser my question, I do ask again: @Alfonso_Muskedunder: did you try it? As I see it right you just uses now different cables, right? Until you did not try to clean your port and try again the original “faulty” cable, you should not judge about this approach. Which is not meant to offend, just a way to find the real reason of your problems and not only to fight against symptons instead of the reasons causing them.
And it do not change anything that your original post is from Dec’14.