I found the mails notifications from the FP support :
My memory was not so good lol.
After reading, my bootloader problem seems to be solved but I didn’t have the time too put my phone on /e/os (so I should did it way later, maybe at the end of the year 2021 (?) ).
I put the mails here (with no personals info in it) but it will not be very usufull for you, sorry. Only FP support can help I think :
Alex
Jun 13, 2021, 17:19 GMT+2
Hello,
I contact you because I’m trying to install /e/OS on my Fairephone 3.
I need to unlock the bootloader, I got the code (after a long time on the FP website) with my IMEI ( *** ) and my serial number ( *** ) but when I tried to use it, I’m still blocked with a message saying: “Processing…”
I read and contacted the community on the FP forums but for now no solutions.
Have you got a solution please ?
Thank you
*** Alexandre
Attachment(s)
Screenshot_20210613-171654.png
Solveig (Fairphone)
Jun 21, 2021, 14:00 GMT+2
Dear Alexandre,
My name is Solveig from the support team. I’ll be your case manager, nice to e-meet you 
Thank you for supporting Fairphone and for reaching out. I am sorry you are experiencing this problem while unlocking your bootloader!
I believe this might have been a temporary problem - you should now be able to unlock your bootloader, and install your custom OS. My apologies for the inconvenience.
Please feel free to reach out to me with any further questions you might have.
I wish you a lovely day, take care!
Best regards,
Solveig
German - English
☆ Fairphone Buy a phone, join a movement!
Alex
Jun 28, 2021, 17:14 GMT+2
Hello,
Thank you for your answer.
I didn’t have the occasion to retry because the 0.17 version of /e/OS was removed from the servers due to some problems.
Now, the new 0.17 with bug fix is back but… I don’t have the time for now to install /e/OS.
I’ll retry when I can as soon as possible.
Thank you again for taking time to respond to me.
Best regards,
*** Alexandre
Solveig (Fairphone)
Jun 28, 2021, 17:17 GMT+2
Dear Alex,
Of course, take all the time you need!
Please feel free to reach out to me again whenever you need further assistance.
I wish you a lovely day, take care!
Best regards,
Solveig
German - English
☆ Fairphone Buy a phone, join a movement!
Monday to Friday, 10:00-17:00
Solveig (Fairphone)
Jul 20, 2021, 8:11 GMT+2
Dear Alex,
I hope you are doing well!
As I have not heard back from you in a while, I just wanted to check in with you and ask whether you need further assistance from us.
If you could give me a quick update, that would be great! I can then either help you further, or close your request.
For now, I wish you a lovely day, stay safe!
Best regards,
Solveig
German - English
☆ Fairphone Buy a phone, join a movement!
Monday to Friday, 10:00-17:00
Alex
Jul 21, 2021, 22:54 GMT+2
Hello,
Thank you for asking.
Unfortunatly, some problems came in my life, and for now I don’t have the time to launch this project for my phone…
You can close this request, the problem of the bootloader should be gone for everyone.
I hope I’ll retry to install /e/OS in some few months with (finger crossed) no problems. 
Best rergards and thank you again.
*** Alexandre
Solveig (Fairphone)
Jul 22, 2021, 11:42 GMT+2
Dear Alex,
Thank you for contacting me and letting me know!
I will thus now close this request, but if you need our support in the future you can always reach out to us by creating a new request on our support website. I will be happy to help you again!
For now, I wish you a great day, take care!
Best regards,
Solveig
German - English
☆ Fairphone Buy a phone, join a movement!
Monday to Friday, 10:00-17:00