I recently upgraded to Spotify premium and started downloading some songs. I had the issue that the songs were saved on the phone storage, not on the SD-card. So, quick google, founds some tips and tricks, one of which included reinstalling the Spotify app. So I deleted the app and wanted to reinstall it, but then this happened:
“Can’t install app. Spotify music can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error Code: -24)”
I’ve tried several times, in several countries, after several restarts, etc. But no success. Sooo, I wanted to ask if anyone had an idea how to fix this issue?
Sometimes resetting the Goog Play services. Google Play Store and/or Google Services Framework (Settings > Apps > All) helps, though a quick search suggests that checking for and clearing the app’s files as explained below usually has better results:
First, you’ll need to install a file browser that can work with root permissions (for example ghost commander). Using that navigate to /data/data (in ghost commander long press the blue or red indicator at the top of the screen to get an address bar; type
root:/data/data to go to where you need to be and request root permissions). Check whether there are any Spotify folders (they should start with `com.spotify.) and delete them (long press the folder in ghost commander). Be careful not to accidentally delete other things whilst in root mode. Then try installing again.
Note that you will very likely lose any changes to the default settings that you’ve made, and it may mean downloading songs again (not sure, never tried).
Thanks a lot Johannes, worked like a charm!
You’re right, need to download the songs again. But since I wanted to move them to the SD card, I had to do that anyways.
Again, thanks for the quick help, I really appreciate it!
Have a great day!