Can't add Keep Club discount - combining promotions error

Hey! I’m trying to order Fairbuds XL and wanted to use my Keep Club discount points. When I try to add the discount, I get the following error message: [screenshot below]

“This promotion can’t be combined with other promotions.”

I don’t see any other promotion, though - just the Keep Club free shipping, which I can’t opt out of. I tried using the discount on other products (screen protector etc), and it says the same thing, so it doesn’t seem to be linked to a specific product. The only logical reason I can come up with is that the website labels free shipping as a promotion, but that would make the Keep Club points unusable. I can’t delete the free shipping even if I wanted to, it just pops back into my cart whatever I do.

Any ideas? Is there something I’m not taking into account here? I guess it’s not a big deal either way, worst case scenario I’ll end up paying a bit more to a company I like :smiley: Still, it’d be cool if I could actually use the Keep Club points towards something useful.

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Hello, forgive a dummy question, but what happens when you proceed to checkout?

Not a dumb question! The Keep Club discount still doesn’t show up. Also, interestingly enough, it makes me choose between Ups pickup (~8€) or Ups delivery (~12€), but that cost is taken off the end amount in the next step. So free shipping still works, but no discount from the Keep Club points.

Best is to wait till tomorrow and clarify with Fairphone via their online chat

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