Can't add Keep Club discount - combining promotions error

Discuss The Industry
1

Hey! I’m trying to order Fairbuds XL and wanted to use my Keep Club discount points. When I try to add the discount, I get the following error message: [screenshot below]

“This promotion can’t be combined with other promotions.”

I don’t see any other promotion, though - just the Keep Club free shipping, which I can’t opt out of. I tried using the discount on other products (screen protector etc), and it says the same thing, so it doesn’t seem to be linked to a specific product. The only logical reason I can come up with is that the website labels free shipping as a promotion, but that would make the Keep Club points unusable. I can’t delete the free shipping even if I wanted to, it just pops back into my cart whatever I do.

Any ideas? Is there something I’m not taking into account here? I guess it’s not a big deal either way, worst case scenario I’ll end up paying a bit more to a company I like :smiley: Still, it’d be cool if I could actually use the Keep Club points towards something useful.

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2

Hello, forgive a dummy question, but what happens when you proceed to checkout?

3

Not a dumb question! The Keep Club discount still doesn’t show up. Also, interestingly enough, it makes me choose between Ups pickup (~8€) or Ups delivery (~12€), but that cost is taken off the end amount in the next step. So free shipping still works, but no discount from the Keep Club points.

4

Best is to wait till tomorrow and clarify with Fairphone via their online chat

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