Both https://fairphone.com/support (all support pages) and https://fairphone.com/asksupport (submit support tickets) are working normally for me (although loading is a bit slow). Maybe a temporary hiccup?
As for [quote=“chief_cook, post:1, topic:14253”]
ordered in october and there are apparently people who ordered in january who have already their phone…
[/quote]
The updated blog mentions:
Please note: For a small number of owners who purchased in October, your phone has not yet shipped due to an error in the queue system. If you paid for your order in October and still have not received a track and trace email, you should receive a notification email by the end of this week. Sorry for the inconvenience.
As made famous by the delivery thread (though I don’t want to suggest reading all 700+ posts there), the notification system is also not working properly - some people receive the phone before the system marks their phone as sent! It could be that your phone is on its way already.
As far as I know the last crowd-fund orders should have shipped by 9 Feb - definitely best to contact support!