Cannot order things from shop.fairphone.com (“something went wrong”)

[UPPERCASE]

I’ve been trying to order a product (FP4 screen protector) for about 2 hours, but I get “something went wrong” each time I try it. I also tried other products, such as the screwdriver, same error.

I tried iDeal and Paypal. I used Linux with Chrome and Firefox, Android with Firefox and Mac with Chrome.

All are not working. I suppose this is an internal issue? Could someone else try? If you get passed the point of selecting a payment option and get redirected to a bank, then please let me know. Then something might be blocking it here locally somehow.

Thanks!

[urs_lesse]

How far did you get?

Just tried with Firefox 78.15.0esr (64-Bit) on MacOS 10.11.6 from Germany

I won’t go further than this as it would finalize the order.

[UPPERCASE]

For iDeal and Paypal it’s save to go one step further. That’s where it fails for me. Also contacted Fairphone support in the afternoon already via mail, no reply yet.

[AnotherElk]

If this gets resolved along with the current bootloader unlock code issue, then it would have been the same service misbehaving on Fairphone’s side … Is there an offline version of the bootloader unlock code generator? - #2 by jftr … wouldn’t that be peculiar? Let’s see.

[StevenHachel]

same problem here.

[BertG]

When I tried to enter the shop today, I was presented with an error page quite regularly

429 to many requests

Maybe there is some trouble today?

[UPPERCASE]

I hope they will fix it today… My Fairphone 4 is coming soon and I still can’t order the basic accessories such as a case, screen protector and charger. At least the screen protector is in stock now, but now their online shop doesn’t work.

[DavidSK]

Hi,

I’m trying to buy some aThuscessories for the Fairphone 3, but on the check out page when selecting a payment method and clicking on “Place order & Pay” I see an empty error notification at the top of the page:

Further I see in the Network Tab of the Browser for the post call
https://shop.fairphone.com/en/rest/en/V1/guest-carts/<myIdAndThusRemoved>/payment-information a 500 Internal Server Error with the message Server internal error. See details in report api/729352289253.
I’m trying to purchase from Germany and I’ve also seleceted Germany in the top menu drop down.

Best David

[AnotherElk]

Welcome to the community forum.

I moved your post here as it seems to be about the same issue.

[anon9989719]

Happened to me about half the time over the last two days.
Probably too many requests

[formerFP.Com.Manager]

Hi everyone,

Thanks for flagging. Sorry about that! We’ve alerted our team and they are currently looking into this. We don’t have an estimate timeline yet, but I’ll pop a message here when everything has been smoothed out.

[formerFP.Com.Manager]

It should now be working once again.

[DavidSK]

Thanks a lot, yes it is resolved for me!