I think they got bitten a couple of times by things not working out as planned, and people getting upset that they ‘promised’ something they then didn’t deliver. I get the impression they’re currently trying to balance a number of things: the amount of work that goes into communicating versus that that goes into fixing things, but also the balance between updating often and getting it wrong, or less often but have more reliable information. See also this discussion for the latter, and especially the post linked below. I’m not saying this applies 100% to the touch screen issue, I’m just contributing my understanding of the current communication strategy that Fairphone appears to be using.