Can I add a new fairphone to my account?

So my wife, after years with a simple cellphone, decided that she wants.a smartphone.
So I bought this, new, fp5.
When it arrived, she said: better you take the new one and I use yours.

But… The fairphone account doesn’t allow me to add the fp5 to the account.
The app doesn’t let me register it for prolonged warranty, apparently because it’s not already in my account.

What did I miss?

Rather than use the app, did you try through the website?

If you don’t find a solution there, then I think the best is to contact official Fairphone support since your question is of an administrative nature.

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Sorry for this really late reply.
Yes, I could register the new phon.

Thank you so much. Your reply was a real help.

Again, sorry for not thanking you before

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