Camera not working since android 13

Help Fairphone 3
1

Hi
when trying to use the default camera app, i can take a picture (i press the button, the flash light on, i hear the shutter sound), but the picture does not appear in the library. sometime the picture appear after 1 or 2 minutes. often, the library buble remain completely black.

i tried:

  • resetting app cache
  • resetting app settings
  • restarting in safe mode
  • re initializing android to default state.

no luck :frowning:

using a Gport camera works fine, so itā€™s not a problem with the sensor.

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Camera app cache would have been my first suggestion, too.

So question: Are you using a microSD card in your device? If yes: Is it set up to hold apps, too (not just data)? Iā€™m asking because in the past, users have had issues with saving photos when using an SD card set up as ā€œphone storageā€. Most regulars here recommend to set up an SD card as ā€œportable storageā€ instead (if it is set up as portable storage, you should see the SD card symbol with an EJECT symbol next to it in the ā€œFilesā€ appā€™s side bar.

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Hi
thanks for trying to help, butā€¦
i tried with and without SD card
my card is formated as external, and i donā€™t store application on it.

in the camera app, the setting is by default, so pictures are saved in the telephone, not SD.

4

I updated the phone this morning
i was full of hope it would fix my issue
nope.

so, my camera still work barely
almost 3 over 4 photos are not saved, and those saved, it takes 20 / 40 secondes to display it in the library
itā€™s like the camera try to save the file but fails, or is very slow

is there a way to check the filesystem on the phone ?
to detect a possibly faulty device ? because i also have a very slow phone since few month.

5

Have you tried removing the microSD card (with the phone turned off) and see if the problem persists? I say this to be sure that the problem is not related to the microSD card.

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I notice that Fairphoneā€™s default camera app in Android 13 on the FP3 is set on HDR resp. ā€œA HDRā€ (my guess is the A stands for ā€œautoā€) at the top of the camera user interface. HDR shots can take quite a while to be completed into a picture file.

Maybe you can try if deactivating HDR altogether makes a difference. Iā€™m not saying this is acceptable, but it could help narrow down the problem.

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Yes, same result without SD card
Some pictures are saved after 15 or 20 seconds, most are not even after a long time.

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I tried all settings without success. :frowning:
Itā€™s like the app was getting error While writing the file, but I did not found any log to check that.

9

I can see in your original post that you reseted app cache (and I gess also app storage). Have you tried reseting permisions? (itā€™s in app settings too).

Iā€™m sorry, mine works just well, I canā€™t think in another think. Maybe it worth to contactsupport.

10

Yes i tried

i also did a factory reset.
and i tried to use the camera just after the reset: same error :frowning:

here is an example:

As you can see, i open the camera, press the capture button, we clearly see that itā€™s accepted as the screen flash a little, but if you check on the bottom left, the galery icon remain black.

I waited for a long time, then opened the gallery, and as you can see whatā€™s opener is not the picture, but my last video of my dog :frowning:

(i took this video with Gcam because camera is not working)
if i do the same thing with Gcam, itā€™s slow as hell, but the picture is saved.

sometime, it will works for 3, 4 pictures, then it will not work again.

edit: even before taking the picture, there is a problem. the gallery icon on the bottom left remain black. sometime, i see the last picture after 15/20 seconds. sometime, it remain black indefinitly
i see that there are developer options in the camera. is there some logs i can check somewhere ?

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11

I canā€™t think of a solution to your problem. I can only recommend you to talk to support (contactsupport), in case you didnā€™t yet. Or maybe someone else on the forum has another idea.

I have recorded a video taking pictures with the default camera of my FP3, which works correctly (Android 13 - Update 6.A.020.0). In the video I also review the settings I have selected in the app, in case you want to check it or compare it with yours (including developer options). I have no SD installed.

I hope you solve the problem soon.

Best regards.

12

Thanks

the phone suddenly died this afternoon
batterie seems ok as i get 3.8v on it
but plugging an USB cable does nothingā€¦

soā€¦

13

As you opened a topic for this, to not duplicate I will close here

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