There may be other users that had or have this issue but that hardly makes it common. I’d say it’s a rare issue. Out of the nearly 200,000 possible owners (sales figures) I have seen less than 20 which is 1 in 10,000
In fact I can only find 7 or 8 with this problem ??
Technical note. In the service tests, what we have been calling “earpiece” (i.e. the low-volume speaker you usually hold to your ear) is denominated “Receiver”. To test it, choose “Receiver Test”.
The “Earphone” test refers to a headset, so you need to plug one in first, or get an error “Did not detect” which I have seen one or two people (@stern.ed for e.g.) report.
Settings → System → Accessibility and turned on “Hearing Aid Compatibility”. This was off but I turned it on and had an incoming call… No bottom speaker!
I didn’t see a Hearing Aid Compatibility setting on FP3
Thanks Andrew for posting your info source.
This is useful because it seems that a factory reset is not likely to help, so at the moment I would advise against.
P.S. for those wondering what Oxygen OS is,
OxygenOS is an Android-based OS developed by Chinese smartphone manufacturer OnePlus exclusively for their smartphones.
I have an SD card, US SIM card (T-Mobile) and Canada SIM card (Public Mobile/Telus). Before doing any resets, I tried every configuration of SD Card, SIM 1, SIM 2, with no success
Did a factory reset.
Restored my backup and inserted SD card.
Tried the original configuration (SIM1: TMO, SIM2: Public). Still only speakerphone
SIM1: Empty, SIM2: Public; Calls went back to normal! Inbound, outbound, whatsapp, all worked normally.
SIM1: Empty, SIM2: TMO; Calls still normal
SIM1: Public, SIM2: TMO; Calls still normal
Just to replicate, went back to original configuration (SIM1: TMO, SIM2: Public), Speakerphone only again
Went back to #6 configuration (SIM1: Public, SIM2: TMO); Calls went back to normal again.
So I’ll leave it in this configuration. I will update this thread if it anything changes.
Wow, this improved my phone too. I had TMO on sim1 and no sim2. I switched to TMO on sim2 and the calls go to the earpiece like normal. I’ll keep using sim2 for now.
Thank you very much for the tip! I had the same symptom and similar set up. Fairphone 3+ with Mint mobile (a T-mobile mvno) sim in slot one. Moving it to slot two stopped the whole speakerphone problem. Thanks again! ~Scott
To sum up, from the experience of Andrew1, kanishka and Scott_Holden the problem was caused by the presence of a SIM from T-Mobile (or MVNO thereof) in slot 1, and is fixed by moving the SIM to slot 2.
Well that’s good to know. Not really an actionable solution for me right now because of how much I rely on my SD card and that doesn’t fit in slot 1. But I have a ticket open with Fairphone Support right now to try to get it addressed.
Well call me a goofball, because I thought the FP3 had only 2 slots, one for sim1 or SD, and one for sim2. I moved over the SIM card to slot 2 and now calls function correctly. I’ll update fairphone support to let them know.
I’ve had luck just now swapping the T-Mobile sim from slot 1 to slot 2, with my Swedish Vimla sim to slot 1. I tried that a week ago and no joy, and happy for this to work now. Tusen tack!