Calls from non-blocked number get blocked

Help Fairphone 5
1

Today, I noticed that my FP5 blocks calls from an important contact in my contact list.
I did not block this number and the feature for blocking and spam stuff is not enabled in the Calls App.

Does anyone have an idea what to try next?

Chain of events:

  1. Contact starts call
  2. Contact sees that the line is occupied
  3. I get a message that the number tried to call me
  4. I see the missed call in the call log and that the call was blocked
2

Did you check what is set as default spam-protection-app in Android? Settings > Apps > Default Apps

Screenshot_20240914-160428_Trebuchet
Screenshot_20240914-160428_Trebuchet1224Ă—1735 115 KB

1 Like
3

I now did :wink: It is set to “None”

1 Like
4

Do not be mistaken. It is “None” and has been “None” all the time. So the problem is not solved …

5

How old is your SIM card?

Maybe try to disable VoLTE/4G Calling

1 Like
6

Not that old, I’d guess, about 4years?
I now tried disabling 4G calls and setting the preferred network to 2G. Both without success.

7

I just noticed you didn’t say that you checked if the number is blocked manually (maybe by accident). This should be possible by long-tapping an entry in the call history. It also could be somewhere else, e.g. in the contacts-app.

2 Likes
8

While long tapping only allowed me to block the number and report it as spam, your comment of an accidental manual block gave me the idea to just delete the contact and re-add it.

This worked.

So Thank You (also to @yvmuell)

3 Likes
9

Even if not the issue here, in general 4 years is old for a SIM card.

10

Never thought of this. Do you have a source for that?

1 Like
11

FP advises this in their support articles.

12

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