I’m thinking about buying a Fairphone soon.
It would be cheaper to do so from the retailer in my country. However, I don’t completely trust them to deal properly with warranty claims (there are stories about warranty claims being denied because phones were damaged by the user, even when they aren’t).
If I buy a phone from my local retailer, can I still ask for warranty directly from Fairphone, if needed? Or do I have to buy directly from Fairphone for that?
Yes, I know the consumer law in my country, but I also know that some stores and companies try to “misinform” the customers and deny responsibility whenever they can. Even resorting to formal complaints can take a significant amount of time to get replies. That is why I wanted to know if I could instead deal with Fairphone.