Buttons pressed randomly

In response to Stefan’s post (https://forum.fairphone.com/t/touch-screen-activating-by-itself/2626/8?u=doraxp)

I have done a screen test. Red squares turn green without me doing anything at all with the screen or the phone. This happens from the bottom left corner along the middle of the left side. I have done this twice.

I have also performed a factory reset, and a hard reset. The screen is unresponsive, and when it does respond, you see entries made from characters on the left side.

The phone is unusable, basically, after only 3 months. Very dissappointed. I have emailed support, but who knows how long it will take to get a response (with Christmas / New Year break and all), how long it will take to fix, and how much it will cost me - I’d expect a warranty replacement or fix, as I have not handled the phone in any inappropriate way - let alone having to beg other people for a spare phone to use in the meantime - or two, as I have two SIM cards…