Brand new Fairphone 5 can´t find the cellular network anymore. HELP!

Hi,

I have a problem. Last week my new FP5 (about a month old) started losing cellular connection. There were no connection at all. I thought it was because I was visting a rural area. It did that a couple of times, and when I switched on and then off the airplane mode, the phone got a cellular connection.

However, today my phone started doing this again, only this time, I was (still am) in the middle of Helsinki so it can´t be a problem with the network coverage. Also, this time, when I did the same airplane mode on-off -trick, it stayed connected for a couple of minutes and then lost all connection again. No Edge, no nothing. I did that about 10 times today and the same thing happened every time.

So far I´ve tried turning off my phone and taking out the SIM-card and putting it back. No help.

Has anyone else had these issues? What should I do?

1 Like

Did you check for general isuses with your provider?

Do you have 5G enabled, did you test without?

How old is the SIM card?

2 Likes

It turns out that the problem is propably with my SIM-card. I tried my work phone´s SIM and it´s working fine.

3 Likes

Weird! After switching back to my own SIM-card, it has been working just fine…