Blackscreen and unresponsive during phone call

[nigelbrown48]

When dialling out, my screen frequently goes black and unresponsive, meaning I cannot disconnect the call or go to the keypad numbers for responding to automated messages. I have to remove the battery to guarantee disconnection. Occasionally, pressing the power button will bring up the option to shut down, which can be calcelled to get back to normal mode, but not often. My FP2 has standard configuration and it has happened with last 2 updates. Any ideas?

[tkos]

Yes, take a look here:

FP2 Screen can't be reactivated during/after calls - See first post for Workarounds

Solution: Please follow the official troubleshooting tool.

archived text

Besides a badly calibrated sensor the next most common reason for this issue is dust between the proximity sensor and the screen. For more info check <a href="https://forum.fairphone.com/t/fp2-screen-cant-be-reactivated-during-after-calls-see-first-post-for-workarounds/11874/148?u=paulakreuzer">this post</a>. Cleaning tips: Clean the screen of your phone, especially the part where the proximity sensor…

[yataro79]

Hello,
I suggest you read this thread: https://forum.fairphone.com/t/fp2-screen-cant-be-reactivated-during-after-calls-see-first-post-for-workarounds/11874; it is a known issue. It happened wizh me too. It was gone when I switched to the FP Open Source OS. But I can’t tell if there’s really a connection…
Good Night

[nigelbrown48]

Thanks for your help. I miissed the original post in my search.