Black screen when calling

[Det_sylvain]

Hi,

Sry for my bad english.

The screen of my phone turn black when i’m calling, it turn back to normal only when i remove the battery, or when the person i’m calling hang out.

I’ve read multiple topics here :

HELP - screen black, but phone still working

I think you need a new display unit. Screens should be back in stock soon.

Black screen during conversations (How to clean the proximity sensor)

A few days ago my Fairphone started giving me a black screen during phone conversations. I noticed it also blacks out while having a conversation through Viber. I can’t do anything while ringing or talking, not even hang up. So when I get connected to voicemail my only option is to take out the battery to hang up. If I do get connected to someone I have to ask them to hang up after we finish the conversation, because I can’t. After that, the phone works fine again. Any clues on how to fix this, …

Because of my job, i need to call multiple organizations with call center where i need to press numbers to get in touch with the good departement : AND I CAN’T DO THAT!

I’ve been forced to use my previous wiko phone to call (that’s ridiculous!).

Please, did you have a real idea that works to fixe this problem.

Thank you