Black after unlock

Help Fairphone 1
1

My phone is a FP first edition.

The screen instantly turns black after unlocking. With a “click” sound i.e. like when switching to standby.

This began to happen occasionally, sometimes after a few seconds, sometimes instantly. Then it happenend more and more frequently. It got worse within a few days.

Now I can no longer use the phone. Instantly black after unlock.

I made it to disable the lock screen - to do so, I had to unlock 10 times or more, because the screen always went black after appr a second.

It now goes black directly after pressing the ON button, after less than a second, if ti reacts at all.

After booting, all appears normal until after entering the SIM-PIN.
Tried to cancel the SIM-PIN-entry: Same.
Booted without a SIM card: Same.

Can’t even shut down properly, since screen goes black too quick, or boot in safe mode.

Already contacted support (last weekend), but anybody here with similar experiences?

Thanks

Arnd

2

This sounds very odd. I’ve not come across this, and mine works every time when I follow the same steps.

I suspect Support might direct you to try and perform a hard reset which will wipe the phone and restore it to factory. If the problems were to persist after that, then it may be a hardware problem

3

Thanks a lot Chris!
I had thought of that, but made a mistake and did not manage to get into the recovery mode.
Tried again and made it this time.
Resetted to factory setting as described.

Now it seems to work again! I have to redo my personal settings of course, but that doesn’t take so long.
Hope there are no more unpleasant surprises…

Thanks again, pal! You’re a lifesaver! :wink:

1 Like
4

Excellent, and no problem :smiley:

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