Update on the Self-Repair Portal feedback:
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When direct ticket creation is required (e.g. issue not listed), you can indeed still use this link: https://support.fairphone.com/hc/en-us/requests/new.
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A “my issue is not listed” option is in the making!
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If you are not happy with the repair service at the repair center you can still escalate it to our CS Team.
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Free spare parts for self repair via the Self-Repair Portal are in the planning!
Thanks again for sharing your feedback & apologies that this update took so long! @janweiss @Meaghan @yvmuell 