Hi all, thanks all for your reports about the bloated batteries and I am really sorry we are seeing some of these issues.
If you have a bloated battery:
- Please stop using it immediately and remove it from your Fairphone
- Contact us (customer support), please use “bloated battery” in your subject line so we can recognise your issue in the swiftest way possible
- Customer support will get back to you and arrange a replacement battery for you asap.
For now the best way is to contact us, so we can collect all the feedback and work with our product department on figuring out a possible cause and/or solution.
Thanks!