I moved from an FP3 with /e/OS to an FP4 with stock rom and am having problems with the Signal messenger backup.
When I try the transfer option, the transfer loads to about 40% and then crashes. The same thing happens with the backup over the datastore, I can start the installation but Signal crashes.
Could this be a problem with the switch from /e/OS to FairphoneOS? or is it a problem with the messenger itself?
I’m not sure if I’m reading this correctly, so just to make sure: Does the Signal backup on the old phone still run without issues and the problem is “only” the transfer/restore?
From my experience the backup can be restored on any other device presuming you have the unlock key .
But I guess what you describe is a problem, transferring the backup files from the old to the new device, right?
How do you try to transfer the file? Have you tried with adb already?
That was not my point, that would be a restore, not a backup
My point was: Does the backup process actually work without errors? I had a case last year where some old images in Signal chats were corrupted and so the backup itself failed. I had to find and remove those images before it worked again.
Thank you, this is a good hint! The backup process seems to work correctly, the file is created. But I have a sneaking suspicion that it is because I once accidentally created such a Signal SMS group and could not delete it properly. I will look at all the images and try it again.
What I did: Signal settings → Data and Storage → Manage Storage → Review Storage → check for media where the preview does not work, this is a good hint that something is broken. This is also a good way to find and remove files you don’t need any more anyway and make your backup smaller. Depending on the amount of data this is not exactly fun, though, as I found no direct hints from Signal what might be broken.
yes, I transferred the backup to the internal memory and then copied it to the SD card. I also tried sending it via messenger, that didn’t work either. Maybe I should try again by transferring it to my PC and then the new FP.
I tried to restore during the initial setup.
Another thing I need to try is updating /e/OS on the old Fairphone. I was too lazy to do that at the moment