Are my fairbuds broken?

Hi all, i recently bought a fairphone 5 and got fairbuds with them. So i wanted to give then a go.

When trying the actice noise cancelling I heard a lot of static noise, but only in my left ear. I know the static noise is part of how ANC works and have to admit that I have never used or experieced active noise cancelling before, so cant compare to other manufacturers. But i really am surprise with the volume and especially that I only hear it in my left ear.

Could it be that the bud is broken? Could it be that my ears are broken? Or is this just some getting used to?

Short answer is - Probably yes.

Long answer is that you’ll either have to get a new cup and replace it (faster) or go through support and get offered an RMA, which means being without the headphones for a while with no guarantee they’ll fix/replace the problematic parts.