Apparently it's impossible to get a Fairphone repaired if you bought it used

Yeah why would the company called Fairphone repair their phones if we’re willing to pay them for said repairs…

  • They issue is " every phone they have ever made" no company will do that unless you pay them ‘millions’ things go out of stock and parts are not readily available.

  • And the Fairphone is above sustaining an improvement in the day to day existence of the people who work mining and manufacturing in unhealthy and dangerous environments and jobs.

Having a malfunctioning second hand phone, is way off beat, and to demand such is not just unreasonable but demanding some imagined rights.

Way off the interactions I work on.

Still whereas some dreams are impossible some are actually unhealthy.

But no doubt most people dream of being free but some dream of controlling others

But FP themselves claim the parts are available?

Yeah, expecting a company to repair a phone when their website states

First, we recommend troubleshooting your issue to make sure that your issue is caused by a hardware defect. In case you need to replace some hardware, you can buy spare parts via our online shop. If you are not sure about what to repair, you can visit a local repair shop for a diagnosis, or contact our Customer Support to send it to our repair center.

Is indeed very scandalous.


There are limits to how many spare parts are manufactured, so repairs, at a reasonable cost are limited. It would be financially unsustainable to try to keep repairing any and every phone.

However your quote relates to the FP3 and as far as I know all the parts are available, and repairs are still considered as possible warranty (free) repairs, given time and use caveats.

Regarding the last part, yes a phone can be sent for a paid repair, if they have the parts and they are sure the phone belongs to the sender.

I see no scandal ???

Fairphone themselves encourage buying a used phone as it’s good for the environment. The company’s mission statement is not only about fair trade and fair compensation, but also about reducing e-waste. Repairing a broken phone fits perfectly in that mission statement, so I don’t understand why it’s so outlandish that you claim that OP is demanding “some imagined rights”.

This policy of not repairing doesn’t help anyone, and contributes to e-waste, which is against their mission statement.

Finally, can you please drop the passive aggressive act?


Whereas I understand your opinion I disagree but will not give reasons as you seem not to want me to discuss them. I understand my ideas may not be common but they are real enough to me.

But I stick by my summary, there are no ‘rights’ and privileges are conditional.

But thanks for the feedback

There is another user with a similar issue

1 Like

It feels like people keep getting drawn into this thread on the basis of the speculation in it, so it seems like yvmuell’s point above bears repeating, again: there is no policy being explained here, beyond the mention of communications that the initial poster had.

Amoun and others do not represent Fairphone, and are not stating Fairphone policy. Almost all discussion of policy here is speculation.


It’s pretty incredible how someone with the title “angel” goes around and passively aggressively attacks people for expecting a company to repair their phone against payment when their website states they can in fact repair said phone. This isn’t the first time I’ve seen amoun fighting with fang and claw to defend Fairphone either.


Fairphone needs no defence this forum is for user opinions, maybe you have not heard of the Devil’s Advocate.

Arguments encourage those that engage to expand their thinking.

But to help clarify. The angel does not refer to activity on the forum it’s just local help, it’s not a title, there is no entitlement, and because I have a number of Fairphones in the family I support people who may have problems, with the phone, so I can learn quicker.

I can not offer support to people who have problems with the Fairphone as a business, that’s Fairphone’s employee tasks, but I can, and do, sometimes, comment on posts that seems to demand this and that from other people, be they end users or employees of Fairphone

Here is just user views, no claws or fangs and no recommendation to buy any Fairphone, and definitely not a second hand one on ebay and the likes.

People have expectations, some less than others. Some expect more form others, some from themselves.

On the tag ‘Angel’ I think it does give a bad impression, and I have noted that with the moderators. I would prefer ‘Elf’ like Santa’s helpers, that may also be a bit mischievous, however I spend most of my ‘Fairphone Focus’ here on the forum and feel more like a Gnome, sat at a plastic keyboard.


1 Like

This maybe of help with the questions here.

1 Like

Gee! :face_with_spiral_eyes: This is simply appalling! :woman_facepalming:


Just assume innocence unless proven otherwise and repair this thing and bill it accordingly. Such a cringey attempt to play police - that’s not your job, it’s your job to make phones that are fair. And this policy is just UNFAIR.

Before I get any next fairphone (we have 3 in our household), I will come back here to see if you have resolved this with manners proper.

If not, well, I was already thinking of Librem 5…

Just remember, you are talking to community members here, you are not addressing Fairphone directly.


I guess that applies in both directions and so far I dont see any official Fairphone statement proving all the speculation here…:thinking:

1 Like

It’s not a simple as non personal devices. As phones can hold personal data Fairphone do not want to facilitate use of a phone by an unauthorised owner.

The topic title is very misleading and not at all true.

If you buy a second hand phone and the previous owner can provide evidence that they are the legitimate owner and pass that to you then Fairphone will have no problem.

For example a phone can be locked with personal data and a second user cannot override the encryption. Asking Fairphone to remove the owners encryption would allow anyone to pilfer a phone and us it.


But that’s not what this is about. No one has asked Fairphone to decrypt an encrypted Fairphone. This Fairphone owner just wants to get their hardware-defective Fairphone repaired.

Of course Fairphone won’t do that. (And I doubt they could do that even if they wanted to). But that’s not the question here. As the thread creator wrote, Fairphone is obviously refusing to repair their used Fairphone, which - if true - is absurd, tbh.

But as others have written here, Fairphone has yet to make an official statement.
And I doubt you are helping anyone with your assumptions and rumours as to why Fairphone refuses to repair second hand Fairphones.

Yeah, was and am still aware of it. So what, you don’t want me to share my opinion?

Quite frankly, some of the comments are equally appalling (or even outright stupid like amoun’s).

Besides, it is still fairphone .com and I DO trust fairphone enough to not moderate/censor my postings.

After all, it’s IMHO… but bullshit needs to be called as such (my apologies to the weak minded who despise such harsh words, sry).

What both directions? There is a phone in need of a repair and Fairphone outright denies any repairs, despite being able to do it. Nota Bene: We’re talking about PAID repairs. If they had acted reasonably, this thread wouldn’t even exist (or shall I assume we call @hazelnot a liar now?).

Yikes, your comments here, one by one, I can only deem entirely worthless. Accept my apologies for being so honest with you, please.

First and generally, if you are too stupid to protect/encrypt your very own data then that’s on you (don’t even know how feasible it is to turn off encryption).

Second, next time I want to fill up my car, gas station asks me to prove it’s mine? If I buy groceries, at register they want to know where my money comes from? If I get a shot wound, a doctor will deny treatment because I could be a russian orc?

No, that’s a job for the police and the police has a name… And this name is, surprise!, surprise!: “police”, not fairphone :wink:

Even, if this device was stolen (then check some IMEI-database beforehand), Fairphone is in no position to deny repairs, despite claiming so in their legalese.

EOD: Either way, this is will influence my next buy. Also my apologies for not putting make up on my words but denying a repair of 2nd hand is bollocks, trying to justify that even more so.

1 Like

Maybe I haven’t made it very clear.

  • Fairphone do not un-encrypt phones for any user
  • All phones that are returned to Fairphone will have a factory reset as long as the owner can decrypt.
    It’s a Google protection for some and if you are not the ‘owner’ who set it up then you are out of luck

If you can’t give this information during setup, you won’t be able to use the phone at all after factory reset.
Help prevent others from using your device without permission - Android Help

So the ‘owner’ has to reset the phone before selling and provide evidence of ownership to the next owner before a third party overrides what may be the ‘real’ owners wishes.

Not for small amounts but even depositing 10,000 in a bank can create queries.

We are not talking about money, petrol and veg, but a persons phone which may be a coveted possession even when only valued as few 100

See it more as a child than a carrot and you can see why authorisation is needed to pass it around.

And then what?

  • Some may be as ‘stolen’ on a police database, do you think it’s Fairphones job to check every phone when it’s the user that wants the work done.
  • The IMEI may confirm if the support request is from the original owner

I have a phone I bought my daughter by providing the finances but the phone is registered to her. The registration cannot be transferred to me so my knowing th IMEI is not proof of legitimate ownership. I had to get a copy of the email from my daughter that Fairphone sent her when ‘I’ wanted to repair it after she abandoned it.

It’s not Fairphone’s job to sort this out it’s up to the present and previous owners.

If the previous owner doesn’t want to help that says something.

There was a similar case where someone died and no doubt a death certificate and probate will show the legitimate new owner.

1 Like

If we agree on this one, then why do you keep bickering about it?

Fairphone is not the police and yet they have this stupid rule that effectively prohibits repairs of 2nd hand phones if you can’t provide a crinkled paper that says you bought it:


…whereas a every phone shop in town won’t give a damn in the first place.

There is no legal or good reason for such IMEI policing (actually, I doubt such collection can be legally sound).

In the worst case, assuming it was stolen, what’s better for this world? Remember, in both cases the original owner will be one phone short.

  1. A bricked phone because Fairphone denies repair categorically.
  2. A happy thief with a green attitude.

Gee, even if, they could notify the original/registered owner to refuse this within, uhm for example, 30 days.

PS: This flamboyant stupidity by industry and customers is actually the reason why I don’t use FRP - if lost, then let somebody else have phun with it, eh? I rather care about my data.

Yes most people don’t give a damn as you put it. Fair trade is only for the those that do give a damn.

Bickering :slight_smile:

:hear_no_evil: :see_no_evil: :speak_no_evil:

The future is untold so you/I make it how you/I want it to be. The issue is more about self development and awareness not putting the onus on others to do as you/I want

You misspelt

A happy thief with a greedy attitude.

1 Like

If you can’t use a phone, the amount of fun it provides is drastically reduced and it’s not interesting to steal it. Easy as that.

If you do not buy a new smartphone for another five years when yours get stolen, you’re right, of course.

I see absolutely no reason to throw away used things if I can give them away. I even invest money to buy spare parts for used electronics and gift them after repair. But why should I make it attractive to steal something if it would get stolen very unlikely otherwise? The environment doesn’t profit at all, since it’s very likely that I have to get a new device and the stolen one replaces another one.