How so? Complaining on Instagram will get lost in an ocean of messages and on Twitter I see a lot of responses to user complaints but I’m not going back to check if old issues reported that way were actually fixed or not, because I don’t think they are. If you go back on this very forum you can read about people that actively reported the issues to the support for years on end and even those issues are taking years to fix. Read: the sensor proximity issue. To me, that at the very least shows that FP is completely ignoring what users are having issues with, until the cauldron slowly simmers over after years.
Am I missing something? Why would Instagram or Twitter complaints help?
ok, understood. However you didn’t comment on my argument and why you believe why in consumer-to-business relations such pressure is negative whereas how I experience it, in business-to-business relations it is fruitful.
Because nobody reads this forum, not even a quarter of the people who bought a Fairphone.
So if you want to be noisy, make the whole tech world know about the problem.
Anyway, I don’t understand people like you. If i cannot stand something, I do my best to change it. For example, if my phone makes my life more difficult, then I change it and I do bad advertisment if someone asks me why I didn’t my Fairphone.
Trust me, life is too short to impose you living with bad people or bad devices.
Not even a quarter reads on their Twitter or Instagram either. What’s your point?
Isn’t that exactly what people are doing here on the… uh… Official forum?
Also, what makes you think people aren’t making noise elsewhere as well? The GrapheneOS community sees Fairphone as a joke and plenty of people on Reddit sees FP as a greenwashing company for removing the headphone jack. I can’t imagine the AMT FP3 debacle winning anyone over either.
Isn’t that what people are doing by putting pressure on Fairphone by making noise about their issues?
I live in a colder country than you and 99 percent of all other users here, so the brightness issue and the proximity sensor issues don’t really affect me.
At the end of the day, the Fairphone is a phone for me. The camera firmware bug stinks but at the end of the day it has only been a nuisance twice
I’ve posted plenty of dissatisfaction about my Fairphone 4 on my national forums. It wouldn’t surprise me if I’ve cost them plenty of sales, simply by listing all of the bugs.
I bought the FP4 because I believe in basic human rights. If there was an alternative offering the same I would have sold this phone in a year from buying it.
Since there isn’t I’m stuck with this phone. I’m keeping it until the warranty expires, after that I’m recycling it. To Fairphone if they have released a banger around then, or to my local store if they haven’t.
And as I’ve already posted, I actively considered selling it just a few weeks ago but since FP finally started giving a shirt I’ve decided to keep it.
@UPPERCASE I find your posts valuable – as those of many others who all have different experiences with and opinions about their Fairphones. I read the articles you post links to with great interest.
Please don’t stop posting on this forum because of what is written in this thread.
@Alain_Guillet
Splitting off off-topic posts is great, but it needs a better title, so that people are motivated to contribute in an appropriate topic. It seems to me that it should have been called “Do Fairphone employees use Fairphones?”, but now it seems to have wandered further to something like “How can we pressure FP into fixing our problems”.
Yes, of course, it has nothing to do with the Fairphone. Honestly, the decision to get this sh*tphone was probably the worst purchase decision in my life. The concept is also reduced to absurdity when people have to throw the device away after 2 years because the battery doesn’t even last a day.
From my point of view I bought a phone for 620 bucks and 2 years later it’s still riddled with bugs, and the battery is draining like crazy for no apparent reason. Naturally with zero communication from the company, aside from a generic “We’re investigating” on their site that doesn’t render perfectly on said phone because they used too much padding
I was going to write that this isn’t the worst purchase decision of my life, but honestly I can’t think of anything that could top it so maybe you’re onto something there
Luckily, my workplace gave me an Iphone 13, which I also hate in many ways, but I’m planning on buying a Pixel 10 or whatever when it launches in 2 years. Hopefully Google will deliver a banger by then, I dunno
You’re mixing up common sense with the admittedly annoying attitude of the local temple guardians… Obviously the issue has something to do with Fairphone since it is happening on their product(s), but in this case it is quite probable the issue is “not entirely their fault alone”.
Remains that (and I think we all agree on that point) it is their job to fix it…
Just don’t hold your breath about it, Fairphone has clearly already overstretched themselves support-wise, and Xmas sales (with their traditional slew of support requests) haven’t even started yet…
Late to spot this discussion, but I can confirm: We do indeed all get a Fairphone as a company device and most colleagues choose to use it - though some do not immediately switch out the phone they had before starting the job at Fairphone (the most sustainable phone is the one you already have!) or choose to keep their “old” phone for private use and the Fairphone for business. (Anecdotal evidence, but I am personally still using the Fairphone 3 they issued me when I started - both for work and personal life - because I am happy with it and did not see the need to upgrade.)
I saw again how Fairphone Support works today with my ticket. After more than 2 months, after the brightness bug was fixed, I get a message from support today that the problem has been fixed.
There’s no time for that, but it feels like there’s time to send emails every day and advertise the Fairphone 5. With this kind of behavior, you shouldn’t be surprised if you drive customers away.
Honestly, I can’t understand why people in the forum are still chumming up Fairphone. There should actually be a lot more public pressure on the company here.
I’m not you or anyone else, so my experience is mine and your experience is yours and both will be shared here, if you like it or not. All of us have to stand other opinions.
as I assume that everyone received the same message
These improvements have been available since the update to Android 13. We monitored the situation closely, and we’re now happy to confirm that this update has resolved the issue for most customers.
which is a very good reason for me, that its coming 2 month after the fix and dont see why this should “drive customers away”.
