Naming issues yes, however with the intention to put pressure and repeating ad nauseum is just annoying and give false impression of having control (whats its actually all about when you try to put pressure on someone).
Also FP always listened to their customers even at times where the customers were a lot more patient and did not willful put pressure on them, else the products would not have changed that much from Version to Version.
Exactly, this here is for the users to keep track of what the current issues are. This way everybody can be up to date.
I think it’s important that people who buy the products can know what they get. As much as I want FP to succeed: By creating unrealistic expectations you’ll ultimately only frustrate and lose those people.
It depends on the type of pressure, I’d say. Spamming support repeatedly is likely only going to make things worse as they have to work through those useless messages.
But I think it’s absolutely valid to have as many people as possible report their (real/serious) issues to support so they can get their priorities right and see what the most urgent problems even are.
Well, if it’s a real issue probably, but not if it’s maybe a single, small inconvenience, I can discuss with other users. And not raising the finger, ‘Dear Mr. Teacher, I know something’ again, and again and again.
I def disagree here, as for me its about the intention I do something (either here or by opening a ticket) and there is no 2 way to put pressure, thats always manipulative trying to control things (even if the intention might be a good one).
I have an issue that bothers me? I report to support, maybe mention it in the dedicated topic in the forum however I dont make it a general task “I have to put pressure on them and tell them how bad they work”.
I don’t see anybody pinging him here. And 4 days is enough time for a company to breathe before giving a statement.
I really wonder how such things are in the work surroundings of people defending the extreme slow movement of FP. Maybe my conception comes from I am working in a commercial company while others are not used to that?
just because I’m not in the “putting pressure team” it does not mean I’m defending something.I just dont consider it to be my job to improve FPs processes and try to be a bit more patient, thats all. The current screen sensitive issue so far does not seem to be very serious to me, so why not just waiting a bit and let them do their job and come back once they have a bit more details?
I will repeat the usual statement about the forum : it is not here we should report bugs to Fairphone and Fairphone employees read the different threads from time to time so no, you don’t pressure on Fairphone when you complain here.
You have the feeling nothing moves and it can be true. But being a beta testers, I know things move a.lot and that it is normal the updates take time to reach the final users without known blocking bugs.
Try to trust me : things are moving even if you don’t have a feedback.
I think we mean the same thing, but have different definitions of “pressure”. It certainly puts pressure on a company to know that many people have an issue - at least if they care about their customers and products. If this is intended by the reporter might be a different question.
nice that you can afford such patience for a company needing 16 month to solve the ghost touch issue (and then offering an update which opens new issues!) I dont have this patience. And believe me: in businesses nobody would spend money on solving issues which customers accept with silent patience. same is true for FP.
How so? Complaining on Instagram will get lost in an ocean of messages and on Twitter I see a lot of responses to user complaints but I’m not going back to check if old issues reported that way were actually fixed or not, because I don’t think they are. If you go back on this very forum you can read about people that actively reported the issues to the support for years on end and even those issues are taking years to fix. Read: the sensor proximity issue. To me, that at the very least shows that FP is completely ignoring what users are having issues with, until the cauldron slowly simmers over after years.
Am I missing something? Why would Instagram or Twitter complaints help?
ok, understood. However you didn’t comment on my argument and why you believe why in consumer-to-business relations such pressure is negative whereas how I experience it, in business-to-business relations it is fruitful.
Because nobody reads this forum, not even a quarter of the people who bought a Fairphone.
So if you want to be noisy, make the whole tech world know about the problem.
Anyway, I don’t understand people like you. If i cannot stand something, I do my best to change it. For example, if my phone makes my life more difficult, then I change it and I do bad advertisment if someone asks me why I didn’t my Fairphone.
Trust me, life is too short to impose you living with bad people or bad devices.
Not even a quarter reads on their Twitter or Instagram either. What’s your point?
Isn’t that exactly what people are doing here on the… uh… Official forum?
Also, what makes you think people aren’t making noise elsewhere as well? The GrapheneOS community sees Fairphone as a joke and plenty of people on Reddit sees FP as a greenwashing company for removing the headphone jack. I can’t imagine the AMT FP3 debacle winning anyone over either.
Isn’t that what people are doing by putting pressure on Fairphone by making noise about their issues?
I live in a colder country than you and 99 percent of all other users here, so the brightness issue and the proximity sensor issues don’t really affect me.
At the end of the day, the Fairphone is a phone for me. The camera firmware bug stinks but at the end of the day it has only been a nuisance twice
I’ve posted plenty of dissatisfaction about my Fairphone 4 on my national forums. It wouldn’t surprise me if I’ve cost them plenty of sales, simply by listing all of the bugs.
I bought the FP4 because I believe in basic human rights. If there was an alternative offering the same I would have sold this phone in a year from buying it.
Since there isn’t I’m stuck with this phone. I’m keeping it until the warranty expires, after that I’m recycling it. To Fairphone if they have released a banger around then, or to my local store if they haven’t.
And as I’ve already posted, I actively considered selling it just a few weeks ago but since FP finally started giving a shirt I’ve decided to keep it.