OK, so I reached out to proximus business support, here’s my convo, translated to english:
origin dutch chat: https://imgur.com/a/XcSVFgL
Me:
Hello, Fairphone released an Android 14 update for their Fairphone 5 months ago, but it is still not available on devices SPECIFICALLY on the Proximus network. Why is this? [forum.fairphone.com link] I’m not the only one; as you can see, one of the other users temporarily inserted an Orange SIM card into their phone and received the update immediately. Fairphone says the issue isn’t on their end but on yours.
Proximus Helpdesk:
Welcome, I’m taking over this chat from my colleague. I’m Patrick. I’ll read through the chat history—one moment, please.
The delay of the Android 14 update on Fairphone 5 devices with a Proximus SIM is because Proximus needs to test the update for network compatibility first. This can take more time compared to other providers. Do you have any other questions?
Me:
It’s not normal that it’s taking SO long, especially for a phone that YOU even sell yourselves. The update has been available since July 15th (and I believe it was even available in a test phase before that).
Proximus Helpdesk:
Fairphone conducts these tests together with providers to ensure that the update works stably and without issues on their networks. Unfortunately, this process can take longer on certain networks, like ours—Proximus.
Me:
I’m not really satisfied as a Proximus customer with a device bought from Proximus, I have to admit. It would also help if there was some transparency because there are several frustrated customers on that forum post. For example, a reason why the testing is taking so long.
(No criticism of you, criticism of Proximus.)
Proximus Helpdesk:
We, as end users, are powerless in this.
Me:
If possible, please pass this on to the internal department that this is still the case. Maybe it has fallen off someone’s to-do list or something. I don’t know.
Proximus Helpdesk:
I will forward your request to the appropriate internal department so they can check if this issue is on their radar. It indeed seems like something that requires attention since multiple users are reporting this. Let me know if I can help further!