I have read the reply from @rae to @AnotherElk , and I really must respond to it:
@rae Most parts of your statement focus on product development and administration, which, of course, are essential for many companies in the world. But I think you have not imagined what @AnotherElk has really meant.
For now, you really shall focus on one single product, the FP3(+), and iron out the bugs one by one, to get it back on track again. In other words: Please do your homework first to deliver what you have promised: a working product.
This set-up that you have been mentioning obviously does not solve the problems which have been poking FP3(+) users for months and months. Who is in charge to solve these issues? Fairphone, your ODM, or your software partner? Are you taking legal actions in case that these issues are not solved by your partners within a reasonable timeframe?
Please do not forget that you have a commitment to your customers, too, who have been supporting you on your way to success! If you let them down now, Fairphone most likely will go down the drain. Stability is the key to achieve longevity. Buying a non-working FP3(+) and replacing it by an “Unfairphone” shortly afterwards is just the opposite of what Fairphone want to do. And I really hate to say this, but you are clearly losing the focus of your goal.
So, please get your act together and fix your product a.s.a.p. We have always heard of Fairphone being a small company, but after months of waiting and making the product even worse (with the Android 10 upgrade), some users are losing their patience. Enough is enough!
I really hope so!