Hi,
I had also lost all my phone contacts.
I’ve checked and restablished the webdav syncronisation to outlook and nextcloud and all vanished contact names are back.
Try it.
Peter
I was redirected here from thread FP3 3.A.0033, Android10 OS update, security patch level July 5th, 2020 which is more about the Android 10 upgrade in general, e.g. the usual appearance and the lack of any warnings & instructions, while I’d definitely prefer to have a clear, prominent information that it’s not a simple update but an upgrade.
After the upgrade , most of my contacts are invisible, i.e. all contacts saved locally on the device and not in the cloud. Like others, I was unable to find on the www how to turn them visible again , but only how to move cloud saved contacts to local or vice versa - which is not fitting my case. I recall I did several changes since the last backup, hence, I would strongly prefer not to restore it. Does anyone know to show these contacts again? Maybe by simply installing MyLocalAccount? Thank you, Georg
I have the same problem.
I inserted my SIM card into a different phone, and it read all the contacts, which means that the contacts are still on the SIM card, Fairphone 3 with Android 10 just can’t read them (at least in my case).
I made a support request, so let’s hope this gets fixed soon.
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Welcome to the community forum.
If the contacts are on the SIM card, this is not necessarily the same problem which is discussed here.
Did you try to import the contacts from the SIM card to the phone? The Contacts App should offer this functionality in its settings (mine does, although I don’t run the stock OS).
This would nowadays be the standard Android way of handling SIM card contacts. Everything else would need extra Apps or Android customisations by the phone vendor, as far as I recall (so other Android phones could indeed handle those contacts differently).
The problem discussed here is about contacts which were bound to the local contact storage on the phone (as opposed to an online sync provider like Google), but with the Android 10 upgrade this storage seems to have disappeared along with the contacts in it.
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I thought the data may still exist in the file system, but is just not any more accessible via GUI.
Does anyone know how to access the local contacts via file system on Fairphone3 standard ROM? Total Commander search for *.vcf did not find them, the path /data/data/com.android.providers.contacts/databases/contacts.db mentioned by UnlockUnit can’t be accessed as my phone is not rooted - but AFAIK rooting means clearing all user data, so exactly the data I want to re-gain.
Does anyone know how to go back (=downgrade) to Android 9 without a factory reset? For FP2, the downgrade support article mentions a factory reset as mandatory. For FP3, I can only find a download of Android10 not 9 - for 9 I just find the release information, not the ROM files. Even if I had them, manually installing a ROM will AFAIK clear all user data - so exactly the data I want to re-gain. PS: I had linked all the articles but was disallowed to post with more than 2 links, so I removed some.
For what it’s worth …
Seems to be the case. I didn’t do it myself yet, but everything I’ve read so far says the same. Here’s confirmation for a downgrade from Fairphone OS (Android 10) to /e/ (Android 9) …
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same problem here! … the option ‘phone’ for storing the contacts vanished…
since I am a simple user and no expert I’ll try to find someone who can restablish webdav sync … and so on … but I don’t have outlook , phew …
I have the same problem. I stored my contacts on my phone. when i got the fairphone3, i had to create a “device” account first, instead of using a google account, to import my stored contacts. i can not find that option anymore. is there a way to import my contacts to my phone, without syncing to google? (i don’t want to sync to google, as i have multiple google emails for different parts of my life, and my phone needs to have all the contacts)
is there already a way to get back all the contacts i added between the old backup and this update?
if i had a “device” account for the contacts, where would they even be stored?
i’m rather upset there was no warning and now it’s all gone and i can’t even import the old contacts…
inzwischen hat mir der Fairphone support geantwortet, allerdings zu einem problem, das ich NICHT habe, sondern meine schwester, bei ihr werden - bis auf zwei kontakte - ALLE EINGEHENDEN ANRUFE alsUNKNOWN gezeigt, weshalb sie nicht weiß, wer angerufen hat.
toll!
mein problem ist der verschwundene Speicherort “phone”, den ich für alle neuen kontakte gewählt hatte - die sind jetzt fort, aber dazu habe ich keine Antwort vom support gekriegt …
hi ilsen, was hat der support denn deiner schwester geraten? habe nämlich das gleiche problem, alle eingehenden anrufe werden mir als unbekannt angezeigt. wäre dankbar für einen tipp. lg
hey tofu, willkommen im forum 
Hierzu gibt es bereits einen anderen, englischensprachigen Thread hier im Forum: Bug: Android 10 FP3 - Unknown Caller
Im ersten Post ist auch gleich ein Workaround beschrieben, wie das Problem (bis zu einem Update seitens Fairphone) umgangen werden kann
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also sprach der support:
I am sorry for the inconvenience caused.
We have recently become aware of this issue related to unknown calls on some Network Operators after the Android 10 software update.
Normally this is related to the SIM card Caller ID set as hidden.
Make sure:
- Your caller sets the Caller ID as visible.
- Your device is updated to the latest Fairphone OS v.045 (Build number 8901.3.A.0045.20200905)
If that doesn’t solve the issue and the problem happens with different callers, as a temporary workaround we suggest to do the following:
- Go to Network & internet > Mobile network > Advanced
- Click and disable the option “Enhanced 4G LTE Mode”.
If that still doesn’t help, you might also need to disable Wifi calling.
- Go to the phone app (blue icon)
- Click on the three dots icon (top right corner) > Calling accounts
- Select the sim card you are using
- Click on Wi-fi calling and disable it.
Additionally, if not specified already, we kindly ask you to specify the network provider(s) and country where experiencing the issue. In this way I will log your details and forward them to our developers.
Thank you in advance for your cooperation and patience. We are truly grateful to our customers for supporting our mission.
I will keep your request on-hold and I will get in touch as soon as we have any news.
If you have any questions in the meantime, please let me know.
ich hoffe, irgendwas davon hilft euch!
1 Like
Vielen lieben Dank für eure Antworten! Habe das Problem lösen können. Bei mir hat dieser Tipp geholfen:
1. Go to Network & internet > Mobile network > Advanced
- Click and disable the option “Enhanced 4G LTE Mode”.
LG
I experienced the same loss.
Find a way to have them back.
Go to the parameters of the Contacts
Select the three lines icon on top left of screen
Select “Parameters” / then “Contacts management” (in french I have “gérer les contacts”)
Select “Import” / Tick SIM Card and “Ok”
That’s it !
Sorry I mean Contact Apps…
Das hat bei meiner Schwester jetzt auch geklappt - (das konnte sie als normale Userin auch selbst machen) - sie ist so froh, danke!!!
GlG
@ Importing a *.vcf file: In German UI, within the 3-line-icon-menu, the entries are called “Einstellungen” and “Importieren”. Just one entry below is “Exportieren” for exporting i.e. creating a backup file. To my observation, it contains also images but not SIM card preference.
@MG_phonehaver & @ilsen Installing the app myLocalAccount gives a feature like “device” contacts in Android 9. It will create an account that you can use just like any “online” (=cloud synchronized) account, i.e. create, import etc. contacts in that local account, but these contacts stay only on the phone (=are offline) according to the publisher. This seems reasonable as it does not request network access permissions (but AFAIK some basic networking is always allowed). This works fine for around 2 weeks now.
BTW, I walked through SMS and calls that 1) happened since last backup and 2) now show only a number - these are potentially lost contacts.
FYI, you can select which Google account to use for contacts and calendar entries, so the phone has all the information, but each Google account just a part.
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"Installing the app myLocalAccount gives a feature like “device” contacts in Android 9. "
It sounds good, I’ll try that, I 'll generate a contacts.vcf backup each week, either on cloud or on my computer. It will cover the risk of phone break out, I guess.
1 Like
Jumping late into this thread after being redirected from my OP :
https://forum.fairphone.com/t/android-10-upgrade-no-more-local-contact-account/67988?u=benvcarlson
My contacts database is in Outlook on my PC (in a local PST file for historical reasons) -> manual sync using MyPhoneExplorer no longer works b/c the local phone account is now history it seems.
So in an attempt to find a workaround, I tried moving my Outlook contacts from the PST to my online (Hotmail) account, then enabling Outlook/Hotmail as a Contacts account (Outlook for Android is installed) in the Contacts app.
Surprise: sync works only one-way: contacts created in this account on the phone get replicated to my Outlook/Hotmail account (as seen on the PC), but none of the existing contacts in Outlook/Hotmail are visible on the phone !!!
All sync setting I know are enabled for Outlook on the phone…
Any clues ???
Update:
ooops, after adding a new contact on the PC side, all Outlook/Hotmail contacts are now visible in Contacts…this may be just a coincidence and due to a sync delay…strange.
And existing SMS, WhatsApp chats, Phone calls get now properly resolved to the corresponding names…
I have now to decide whether to keep my contacts online with Hotmail or install the MyLocalAccount app and return to no-cloud contacts management and manual sync…
A matter of perception of privacy/security and unnecessary use of bandwidth (cf. the braoder thinking about “why should this data be in the cloud when I’m happy with pure local storage and contribute to the general data overconsumption?”), I guess…