Hey there! I just sent you the instructions, make sure to let us know if anything is unclear.
Hi @anon48893843
I formulated a problem issue after trying to start my Fairphone (#100994, seeing only pixel confetti). Since I received no feedback on this ticket yet I created a return ticket: #102966 since the 14-day period will expire soon.
By the way: timeout for https://fairphone.zendesk.com/hc/en-us/articles/204845079-Warranty-and-Returns-Fairphone-2-English-.
I ask you to send me instructions (delivery address, process stepsā¦) for the return directly as soon as possible.
Many thanks!
Donāt worry, as long as you let them know that you want to return it for a refund withing the 14 days, theyāll honour the request (i.e. receipt of notification counts (which youāve done) rather than receipt of phone at their end):
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Hi I sent an email for (sadly) return my FP2, ticket number #114814.
I was supposed to receive an automatic reply with the instructions but I got no reply.
The problem is that Iāll leave next Friday so I got just the next week to send it back. Otherwise everything will become more complicatedā¦ I wish you could let me know something soon. Thank you very much,
Francesco.
Hey Francesco, I just replied to your message. Sorry for the long wait!
Thank you for the attention.
Not a long wait but the next week Iāll leave so everything will be more difficult. I wish to receive the instructions around Wednesday.
Hi, I need to send back my FP2, it was supposed to be a bussiness phone and that is never going to happen. There are various bugs, most importantly the screen does all sort of thinks and stays black or all stripy or dotty when turning it on. I don t get answers from the support since weeks (I think the homepage didn`t even deliver it).
1FP21FPHN03-02A, 800000412
How do I send it back? Is it possible to get my money back after about 2 months? Even though I think this is the coolest project I can make a donation of over 500ā¬, I need a working phone. The forum doesn t help to believe in it and I won try 3 or 4 phones. I think it is unfair for the customers to sell such a faulty device and not provide sufficent customer service.
Hi, me tooā¦ I also experienced troubles with my FP2 (screen got crazy, started to flitter, apps activated, ā¦ phone is not usable anymore). I communicated about my issue June 25 2016 but except automatic reply I did not get any feedback. Went on forum, checked for solutions, nothing helped. I addressed again about issue on July 14 2016, and here again no support. I am new in the FP community, I like a lot the spirit of this great ethical idea, but I must also say that my first impression is negatively impacted.
Dear FP team, may I ask you to take contact with me in order to go for a phone return under warranty, thanks
Support is overworked and has a huge backlog. You can call them to speed it up, or post your ticket number here.
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