2 weeks after my message still no answer from customer support service

What’s going on with the customer support? Two weeks ago and a reminder after my message to the helpdesk still no reply. My phone has the same defect as 3 months ago. I’m a big fan of Fairphone because of its strong ethical statement and try to be a good ambassador. But I’m starting to be disappointed in the quality and the customer service. Am I the only one?

A post was merged into an existing topic: Fairphone really has to sort out its warranty support