My FP2 core module is broken almost for sure, so I wanted to get a new one.
Now support tells me it won’t be sold in the shop. The only way to get one from Fairphone directly is to send the phone in for repair, at a minimum of 223 € if the core is replaced.
While I don’t mind the price, I find it ridiculous they don’t sell it to you to repair yourself.
They counterfeit their own idea. This policy reminds me of companies like Apple:
“If there’s a problem, turn in the device, and we’re gonna fix it using some magic no one outside the company could do or even understand.” The friendly support person even apologized for this situation, but could not do anything about it.
BTW: I know perfectly well that vireo has it for 275 €, but they have the whole FP2 for 399€ now – my budget has limits, too. So I am afraid FP will soon loose a customer to some other Lineage-friendly Hardware manufacturer.