Wired Headphones/headset,

[T4om]

My Fairphone 5 on Fairphone OS stopped playing sound through my headphones (Samsung AKG USB‑C headset). When I look a bit deeper in the software, I can still see signs that the phone knows they are connected.

However, the sound plays through the phone speaker instead.

The headset still works fine on other phones.

I cleaned the USB‑C port,
and I tried to find a setting to manually change the audio output.

At one point they started working again, but the next day the problem came back. As far as I know, this wasn’t related to any setting I changed.

Tips and help are more than welcome.

[Meaghan]

Hi
Check the internal testing menu for accessories, the port for data transfer and alike.
If that is anything like my case, swapping the port should do a trick.
You could also have it repaired via warranty.

[T4om]

Hi @Meaghan,

Thank you for pointing out its probably a hardware issue on my Phone.

Have tested three different headset and adapters,
test menu keeps displaying the massage: please insert Headset.

After following the staps of the Fairphone selfservice portaal.

The portal dit work perfectly for this issue.
a separate option was available for reporting a wired headphones issues.

The system dit give me the option to send my phone in for repair.

Hade hoped it will have given my the option to get a new part for free to self repair, but ofcourse, I know, i should not complain😅.

[Meaghan]

@T4om

Hade hoped it will have given my the option to get a new part for free to self repair, but ofcourse, I know, i should not complain😅.

yep, I hoped too as sending in the phone for repair is …not that convenient;-)
my story had a happy ending as you know but it wasn’t reimbursed. perhaps you will be more lucky:) just mentioning that so that you know what to expect:)