Disabling scan throttling doesn’t do anything either.
To use the warranty to return the phone and have an older firmware in return is lame but I am thinking about that if no other solution is found
After enabling WPA3 the behaviour has been a bit different for me, now the phone has been restarting on its own when the issue occurs.
Not sure if the restart happens immediately or if it takes a while, it usually happens in the middle of the night and I only notice in the morning.
I’m keen to purchase a FP6 (e/os) asap as my current iPhone is on its last legs, but as a professional wifi installer this issue really concerns me. Do we have an idea of how widespread this issue is? If it’s a software/driver issue I would guess it’s affecting all users but likely fixable with an update. It seems to have been going on for a while though…
I should probably pose this question directly to the manufacturer too to see if they can offer any reassurances in advance of purchase. Thanks in advance for any comments.
Hi,
I would guess it’s affecting all users
I’m not affect. WiFi has been working fine on my side since the beginning. So I guess this is more hardware related.
Hi @theyaman , are you also using WiFi 6 in your network?
Thanks to everyone for investigating. My mother has had the same problem for months, yesterday I completely reinstalled Android on her FP6 by unlocking the bootloader but the problem persisted.
I now downgraded their WiFi to 5, we’ll see if that changes anything. Their network does still have a single mesh repeater which I kept on.
Thanks for the feedback. It would be interesting to know whether someone who’s purchased a FP6 more recently is seeing this issue or not. I’m pinning my hopes that the cause is due to a ‘bad batch’ of early production components… (not especially optimistic about this though).
@Paulb32 I’ve been using a FP6 since end of July with all FP sw releases, a good variety of Wi-Fi networks including 6, no problems.
I think this problem is likely the result of a combination of circumstances in each case. This thread is the only one on the subject I’ve found on this forum and I’m sure we would have heard from more people if it was widespread.
Reading the thread some points recurr regularly such as Wi-Fi 6, mesh, possibly router and / or repeater hardware. Phone inactivity is also frequently mentioned. There may be problems with some router software distributions.
Anyone who encounters problems should contact official FP Support as per my posts above so that the engineers can build up a detailed picture.
EDIT To add that I use VPN most of the time.
Thanks for your detailed reply. Totally agree with your logic. That’s enough reassurance for me to make the change from iPhone to Fairphone - looking forward to it! Have a good evening.
I did not have this issue for many months now. But yesterday and today I noticed that YouTube stopped downloading my offline playlist to my SD card. The reason was that wifi was off, and not detecting any SSIDs. I had to reboot the phone to fix it but after the playlist download resumed it crashed the wifi adapter again after some minutes. I’m going to reboot again now but but I thought I’d take the time to report this because I remembered that other users had wifi issues. I’m also using a VPN. I don’t know if the heavy SD writes or the VPN could affect anything here.
Edit: The reboot fixed it again, and 15 minutes later it still hasn’t crashed the wifi while downloading the playlist. We’ll see how it goes. Oh and I’m on FP6.QREL.15.162.0
I have a similar issue since the first software upgrade (it was FP6.QREL.15.148.0). The difference is that in my case reboot helps for some time. I’ve contacted the official technical support, but after I refused to make a factory reset they just silently closed the ticket as “Solved”
. Now I am upgraded to the latest firmware (FP6.QREL.15.162.0) and the problem is still there. I’ve collected the logs via adb, maybe it could be helpful.
I also reported the issue to support but haven’t heard from them yet.
Regarding the factory reset, I performed it twice (after each update) on my phone but the issue is still there.
I would have been surprised, had a factory reset worked for Nikolay or Jovem. By that logic reinstalling android with their guide would have also resolved the issue.
Regarding WiFi6:
After downgrading the network to WiFi5 the FP6 still has the same issue as described here. I did contact support in November and have only received automated mails.
Next I will probably call them, ask for the phone to be replaced with a new one and hope for the best.
I’ve had this happen twice since new (September). Restart phone cures it
Have 2.4 and 5Gz in part of the house.
All bands in the main part of the house.
I’m a heavy WiFi user.
FWIW I kinda forgot about this issue. I put my phone on an existing 2.4GHz only SSID I had made prior for my 3D printer. I haven’t had issues since. No 5GHz wifi.
I see mixed results from others though here.
I wanted to rule out possible issues roaming between mesh points, so I reconfigured my network to keep only one Nest Wifi Pro active and basically working as a router. I’ve made the changes in the morning and the wifi crashed 3 times during the afternoon (that’s the first time I have more than one crash in the same day).
I have now configured a separate router that does not support WiFi 6 and connected the phone to it, let’s see how that goes.
Many days later, I noticed today I had no wifi on my phone again. Not sure when it broke again. Reboot fixed it.
Perhaps you can try to turn on Flight mode and then off instead of a reboot.
Pretty sure I tried that, and it didn’t help. Neither turning off wifi and back on. Just in case I am misremembering I’ll give it another try next time it happens though and report back.